Love It or Leave It
Seriously, the choice is yours...
We want our clients to be amazed with our It solutions, excited by the innovation it provides and to be completely satisfied with the results and reliability of every service offered by StormsEdge. Our goal is to provide you with a consistently superior customer experience— from the consultation, during the course of our service as well as during any visit we may have with you.
Our guarantee lets you know what you can and should expect from StormsEdge—while knowing what we’re doing to hold ourselves accountable every day.
1. Technology is ever changing - We promise to provide up-to-date information and fill you in on the best practices regarding your specific service.
2. Communication is key - We promise to never leave you hanging around waiting for a phone call or email. For most requests, we respond under 20 minutes and in all cases, in no more than 24 hours. We understand you have questions and want to answer them. If one of our technicians is out of the office or on vacation, we will be sure to put you and your account in the hands of another tech who can do the job just as well.
3. It’s about YOU, not us - We will never just leave your account running for days or weeks at a time without taking a detail look to ensure all services are running properly. Most IT guys have the same goal; to get themselves as many clients as possible, while maintaining the same level of traffic and leads month over month. However at StormsEdge, our primary goal is to increase your traffic and leads month to month.
4. No bull – Our technicians recognize that not all things go according to plan. Therefore we promise to be up front and honest about any fluctuations going on within your account, whether good or bad. We promise to let you know what’s going on and how we plan to fix any issues immediately.
5. Scheduling at your convenience - As a courtesy, we will call you before we arrive at your business and if we fail to arrive for a scheduled visit during the appointment window, we will credit $25.00 to your invoice.
Every StormsEdge employee is dedicated to meeting the commitments above, while exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by sending us an e-mail